1:08:03 Magic is a natural technology as far as I'm concerned. So, I don't know just something to consider But i definitely appreciate David coming back again! I hope we don't go so long in between updates next time but if you liked him being here it's important to let them know and that's true for all our guests so that when they do have new material out they know which shows have been the most impactful to them They know which audiences are hungry for more...so don't be shy when it comes to that And in higher side news, a lot of people are aware that we just went through this crazy website overhaul and it didn't go very smoothly but the team has worked all week on correcting a laundry list of issues and I can't think of any major problems related to the site migration that haven't been solved. We have reached The Promised Land!
1:08:58 I think you're going to love the new version of the highersidechats.com, i'm trying to be not just one of the highest quality podcasts in these strange stuff conspiracy genre when it comes to the content but I also want the website to be a top level website as well I've been doing this for pretty much 8 or 9 years and some of the tools, plugins and systems that i started with were the only options at the time. And now the systems a person can use to have something like extra content for paid subscribers are nearly endless So I made some major upgrades to get us away from older systems and transferred to some that are newer, smoother and better tools to be future resistant. I'd say future proof but a show that talks about conspiracy is never future proof it seems But we had a few rough weeks making updates that will take us through many good years And i think thats a worthy trade
1:10:01 I know some of our oldest and most passionate Plus members are having reoccurring access issues around the time that their payments come through, and i fix these manually for people when it happens. But for the long term, I think the developers I'm working with are all in consensus that the only thing that will really fix what these people are dealing with is for them to cancel the old subscription and sign up fresh in the new system Not my favorite solution, but I think people can understand how sometimes older data just isn't apples to apples in a newer system. So if you're suffering from this issue before you get charged again maybe cancel and resubscribe if you don't mind Talk to me about a little extra time for your trouble But sometimes it's just is what it is
1:10:50 Of course, I'm going to contact these people individually and help walk them through this process. But if you're technologically inclined and you don't mind making that change it would be a huge help to both of us. And i want to get into the whole thing but the basic issue for these long-standing plus members is that the old archaic system used to charge for a monthly subscription every 30 days Regardless of how many days were in a month. And the new system is smart enough to keep everything tied to the same date of each month, and of course not every month has 30 days so on months with 31 days The new system looks for a charge doesn't see one and takes away access and my developers could probably fix this
1:11:36 but it's a policy of the payment processor not to allow for a back-end change related to someone's billing cycle, and that's fair. You don't want to sign up for something that's monthly and then someone changes it to be weekly or daily... And that's not what you signed up for! So I get it ethically Even though this is only a small minor change, a change to a billing cycle is a change to a billing cycle. And I don't think we can do it so we're gonna have to go through that cancel re-sign up process for that small category of people that are dealing with that issue
1:12:15 What can you do? Like I said, the technology changes. New systems emerge and I like to put the plus money back into the business when i can and that's what this whole thing was! I think it's easy to see the new site and infrastructure is a lot better and more professional And now that our growing pains are pretty much behind us come on in... The water is fine Most listeners know that we keep the show operating at a high level and commercial free by releasing the first hour with no caveats or asks for donations or anything like that. And then, if you like what I do, We have an extended two-hour version of all the interviews i do around here... ...and that is for Plus Members who sign up for the low low cost of $8 a month It's simple! Everyone's doing it! You understand?